Feature Story

Customer Service Lessons from United Airlines' Latest PR Fail

Customer service guru John DiJulius draws customer service lessons from United Airlines' latest gaffe.

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Franchise Consumer Marketing Conference

The Only Event For Franchisor Consumer Marketers

This year's 2017 Franchise Consumer Marketing Conference is so close we can almost taste it! There will be two full days packed with discussions focused on the hottest topics from building your brands to the latest technology.

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Recent Stories

Social Media Roundup: April 25, 2017

Social media marketing news you can use. This week: 1) Marriott's new Snapchat campaign; 2) 4 mistakes you could be making with your marketing personas; 3) how to market your brand with Facebook Stories; and 4) new survey examines restaurant customers' plans for the next 12 months.

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