Feature Stories

Retaining & Growing Talent

Three successful multi-unit franchisees talk about how they spot, measure, and retain great employees.


Air Tinsley: Former Pro Basketball Star Scores in Franchising

George Tinsley has been a part of Kentucky Fried Chicken/KFC for more than three decades, so long that he had the opportunity to work alongside the brand's now-legendary founder, Harland "Colonel" Sanders, for three years.


Getting Help From Those Who Have Been There

Using a checklist and leveraging experienced sources can help business operators implement strategies, tried and true processes, and procedures that are critical to everyday business.


Advertising vs. Customer Service

Leaders love to talk about revenue streams by showing graphs and charts with the breakdown of sales categories. It is important to know the percentage of sales generated by products or services and to monitor trends, especially the growth and decline of your business revenue.


The Big Picture: Many factors are at Play in 2017

The new presidential administration wasted no time jumping in, even before Inauguration Day. A steady stream of potential cabinet appointees was ushered in and out of Trump Tower in New York City, accompanied by the most intense media scrutiny we can recall for an incoming administration in recent memory.


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